Last updated: May 19, 2026

Simply Real Company, FZE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). betterprotein is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:
- Identifiers such as name, email address, phone number, billing and shipping details.
- Commercial information such as purchase history, product preferences, and transaction details.
- Technical data such as IP address, device identifiers, browser type, and usage data relating to your interaction with our Services.
- Geolocation data where permitted by your device settings.
- Social or public information if you engage with us on third-party platforms.

2. How We Use Information

We process personal information for purposes including:
- Providing and delivering products and Services.
- Processing transactions and fulfilling orders.
- Communicating with you regarding orders, promotions, and updates.
- Personalizing your experience and improving our Services.
- Complying with legal, tax, and regulatory obligations.
- Protecting our rights, security, and the integrity of our Services.

3. Sharing of Information

We do not sell personal information. We may share it with:
- Service providers that perform functions on our behalf (payment processing, shipping, analytics, marketing support).
- Business partners in connection with joint promotions or collaborations.
- Legal authorities when required by applicable law, regulation, legal process, or governmental request.
- Successors or assigns in the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our Services use cookies and similar technologies to operate effectively, analyze usage, and deliver personalized content. You may control cookies through your browser settings; however, disabling cookies may limit functionality.

5. Your Rights

Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Object to certain processing, including marketing communications.
- Request a portable copy of your data.

To exercise these rights, contact us at hello@betterprotein.me We will respond in accordance with applicable law.

6. Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We implement reasonable technical and organizational measures to safeguard information against loss, misuse, or unauthorized access.

7. International Transfers

If you are located outside the UAE, your information may be transferred to and processed in other jurisdictions. We take steps to ensure that adequate safeguards are in place for such transfers.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete it.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised Policy.

10. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@betterprotein.me or contact us at Block C VL06-053 STIRP, Sharjah, SH, AE